How can we help?
Most answers are below. If yours isn't, email us and you'll get a reply from the person who builds Nabby, usually within two working days.
support@nabby.appThe fastest way is Settings › About › Contact Support in Nabby. It fills in your app and macOS version for you.Getting started
Where does Nabby find my screenshots?
In the folder you picked when you set up Nabby, usually your Desktop. Not sure where yours go? Press ⇧⌘5, open Options and look under Save to. You can change the folder in Settings › Screenshots.
My new screenshots don't show up.
Check that Settings › Screenshots points to the folder where macOS saves them, and that Detect new screenshots is on. If Nabby is paused, resume it from the menu bar.
⌥V doesn't open the panel.
Make sure Nabby is running (look for the claw in the menu bar). Some apps use ⌥V themselves. If yours does, pick a different shortcut in Settings › Quick Panel.
Return copies but doesn't paste.
Auto-paste is off. Turn it on in Settings › Quick Panel and allow Nabby when macOS asks.
Questions
How does Nabby find text in my screenshots?
When a new screenshot lands in your screenshot folder, Nabby reads the text in it (OCR) using Apple's Vision technology, on your Mac. That text is saved, encrypted, so you can search it later. Nothing is sent anywhere.
Does anything leave my Mac?
No. Your clipboard history, screenshots and the text inside them stay on your Mac. Nabby only goes online to check your subscription with the App Store.
Will Nabby save my passwords?
No. Anything copied from a password manager is skipped. Nabby also skips things that look like API keys, tokens and card numbers. You can turn that second filter off in Settings if you need to.
What is Nabby?
Nabby is a clipboard manager and screenshot search for Mac. It keeps everything you copy and every screenshot you take organized in one panel you open with ⌥V in any app, so copying something new never costs you what you copied before. It can even find a screenshot by the words inside it. Everything stays private, on your Mac.
Why does Nabby ask for permission to paste?
To paste for you, Nabby needs to press ⌘V in the app you're using, and macOS asks you to allow that once. It's optional. Without it, Nabby copies what you pick and you press ⌘V yourself.
Does Nabby move or copy my screenshots?
No. Your screenshots stay exactly where macOS saves them. Nabby only renames a file or moves it to the Trash when you ask it to.
Can I change the ⌥V shortcut?
Yes. Pick from five shortcuts in Settings, including ⇧⌘V and ⌃⌥Space.
Which Macs does Nabby run on?
Any Mac with macOS 14 Sonoma or later, on Apple silicon or Intel.
What happens when the free trial ends?
Your plan starts automatically unless you cancel before the trial ends. If you cancel, Nabby locks and stops saving new items, but your history is kept. Subscribe again and it's all there.
How do I cancel?
Open the App Store, click your name, then Account Settings and Manage Subscriptions. Or choose Manage Subscription inside Nabby.
Is there a one-time purchase?
Not right now. Nabby is a subscription, monthly or yearly, with a 7-day free trial.
Subscription
How do I restore my purchase on another Mac?
Sign in with the same Apple Account in the App Store and open Nabby. If it still asks you to subscribe, choose Restore Purchases in Settings › Subscription.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and choose Nabby.